Refund policy

At JKitchenCooks, we are committed to delivering a premium, white-glove culinary experience. Because our curated boxes consist of fresh, highly perishable ingredients and prepared meals, we cannot accept physical returns of any food products.

However, your satisfaction is our top priority. Please review our policies regarding order modifications, cancellations, and quality concerns below.

1. Order Cutoff & Cancellations

To ensure our kitchen team has a clean, structured prep window and can source the finest ingredients for your weekly meals, we operate on a strict fulfillment schedule.

  • Delivery Day: All deliveries are made weekly on Sundays.

  • The Cutoff Time: The cutoff for any new orders, subscription modifications, skipped weeks, or cancellations is Friday at 5:00 PM.

  • Before the Cutoff: If you cancel or modify your plan before Friday at 5:00 PM, those changes will apply to the upcoming Sunday delivery.

  • After the Cutoff: If you attempt to cancel or modify your order after the Friday 5:00 PM cutoff, your changes will not take effect until the following week's Sunday delivery. You will still be billed for and receive the immediate Sunday delivery.

2. Subscription Management

JKitchenCooks operates exclusively on a recurring 1-week subscription model; we do not offer one-off meal packages.

  • You have full control over your premium meal plan and can easily skip weeks, swap meals, or pause your deliveries at any time through our sleek customer portal.

  • Please ensure any adjustments to your billing or delivery preferences are made prior to the Friday 5:00 PM cutoff to avoid being charged for that week's box.

3. Damages, Missing Items, & Quality Concerns

Because we cannot accept physical returns of perishable goods, all sales are considered final once the Friday 5:00 PM cutoff has passed.

However, if there is an issue with your curated box, we want to make it right. Please contact our support team immediately if:

  • Your meals or fresh juices arrive damaged.

  • An item is missing from your weekly curated box.

  • There is an error regarding the dietary requirements or allergen exclusions you selected during checkout.

For quality and safety issues, our team will review the concern and issue an appropriate credit or refund to your account.